Cleaning Service FAQ’s

Are your employees background checked? How secure is your staff?

Yes. BP Cleaning and Concierge uses a company to background check each employee. Staff members are required to go through an intensive training program, company policies, procedures, and core values.

What areas do you service?

BP Cleaning and Concierge serves Houston and all surrounding areas. Areas include: Katy, Cypress, Spring, The Woodlands, Tomball, Humble, Friendswood, League City, Dickinson, Webster, Pasadena, Clear Lake, Baytown, Channelview, Pearland, Bellaire, Galveston, Sugarland, Montrose, Downtown, and more!

Live outside of our service area? We still encourage you to reach out. Brittany Pittman is happy to make exceptions to ensure your family has a clean, healthy home.

How do you determine cleaning rates?

The price is determined by the square footage and condition of your home. Add on services vary based on the hours, supplies, and job description.

How do I get a quote?

You may get a quote over the phone, email, or our online website booking page. Our representatives are ready to work closely with you to answer and questions you may have.

Do you bring all necessary supplies?

Yes. We will furnish all the cleaning supplies to clean your home .When it comes to cleaning, we bring everything needed to do the job.

Can I provide my own cleaning products?

Absolutely! Just let us know and we’d be happy to use the products you supply at your request.

What kind of payment does BP Cleaning and Concierge accept? How do I pay?

You can pay BP Cleaning and Concierge via cash, check, credit card, or debit card prior or at the time of service. Payment is due when service is ordered via website or invoice. We require a 50 % deposit to secure the appointment date and time on the calendar. The balance is expected when services are completed. You can leave cash or check made out to BP Cleaning and Concierge Service in a visible location to be picked up on the day of cleaning.

Am I required to tip?

Some of our clients tip, and some do not. You may tip them or provide us with feedback on Google, Facebook, Instagram, or Yelp. That is a personal choice and we leave that up to you!

Can I pay for additional cleanings in advance?

Yes. Many of our clients prefer to pay up front for the month so they can budget properly. Please discuss details with BP Cleaning and Concierge Service directly for payment options.

What if I need to cancel or reschedule my appointment?

To cancel an appointment with no fee, please call 48 hours in advance of your appointment time. If you call to make a cancellation on the day of your appointment there will be a cancellation fee.

Do I have to be home during my cleaning?

No, it’s your choice. Most of our customers prefer to leave us to our work. You have many different options about how we enter and exit your home. Our team will work with you to make sure your needs are met. It’s totally up to you and what you are comfortable with. We will make personal and confidential arrangements with you on how to gain access to your home.

How will you get into my home if I am not there?

Most customers prefer to provide us with a key that is secured in our office. You may provide us with a key, alarm system entry/exit codes, garage door access, security code, or hide a key in a safe place. If you choose not to provide a key, please be advised if we are unable to gain access to your home for your appointment we will charge you a lock out fee to compensate for time and driving expenses.

How do you handle keys that are given to you to retain?

If you are unable to be at your home on the day of your service, and you would like for us to have a key to access your location, then a Key Release Form must be filled out, signed, and placed on file before your scheduled appointment. We can email, fax, or mail this form out to you. If you chose to provide us with keys to your home rest assured that we take the utmost care in protecting both your key and your home. Keys are numbered and never have names attached to them. They are only issued the day of your cleaning and are checked back in to be deposited into our safe daily with the owner.

Do we have to provide parking?
If there is no free public parking within a 1 block radius of your home, our clients are responsible for providing our cleaning professionals with any one of the following; a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home, this includes: parking garages, parking tickets, etc. 

Is it okay to leave special instructions on a note?

Yes. In striving to maintain a good relationship with our clients, communication is critical. Please let us know if you want special attention to an area during a service visit. We welcome your suggestions, compliments, or feedback at any time.

When will you arrive to clean my home?
For your convenience we will contact you at least 30 minutes before your appointment to notify you of the status of the cleaning crew.

How long will the average clean take?

The average residential home requires 2-5 hours, depending on the size and conditions of your home.

Do you send the same staff every time?

We always try to send the same crew each and every time. However, in the event of a scheduling conflict we will make sure the crew is familiar with your home. One to three people will clean your home. The team size depends on the size of your home and the services needed.

What if something is damaged in my home?

While every precaution is taken to ensure great care of your home and belongings, accidents do happen. If we should damage or break something, we will reimburse the fair market value of the item. If it is over the price or our deductible our insurance adjusters will take care of it.

Do you offer green cleaning?

Yes, we do have this add on service for an additional fee. We define green cleaning as cleaning that protects health without harming the environment.

I Have asthma and Allergies and dust and chemical cleaners really bother me. Can you still clean your home effectively?
Yes, your home isn’t truly clean unless it is cleaned in a natural, safe manner without the use of harmful and irritating strong chemical cleansers. We specialize in deep cleaning and sanitizing using eco-friendly methods that efficiently take care of dust, pollen, dander, odors and allergens.

Are discounts available?

We have a 20% discount on cleaning services for first time clients.

We offer a 15 % referral discount for any existing client that refers anyone to us.

Paying for all your regular cleaning on the first cleaning of the month will result in $25 off your regular monthly services. (Biweekly and weekly clients only.)

 What happens if I am not happy with the cleaning job? What if I am not satisfied with the service?

If something was done poorly, we are more than happy to send the crew back to fix their mistakes free of charge. We aim for 100% customer satisfaction –all day, every day.

What do I do with my pets?

All of our employees are animal friendly. However, we do ask that you secure your pet if you know that your pet is hyper-protective of your home while you’re away. We love animals, but we don’t want your pet or our team to feel threatened.

Concierge Service FAQs

Is there a minimum number of hours for concierge services?

Yes, 2 hour minimum.

How do you determine concierge rates?

The cost of our services are highly customized based on the needs of our clients. Materials, parking fees, tolls, expenses, goods/services charged, and mileage are the responsibility of the client. Please feel free to contact us for more details.

When do I have to pay for concierge services?

All concierge services are prepaid. A deposit is required to secure your concierge service appointment, however we will not charge your card until we have confirmed with you the number of hours required by our staff to process your request and complete the job. All personal information will remain confidential. Your information will not ever be sold or distributed in any way.

How long will it take to process my concierge request?

The time it will take to process your request will depend entirely on the nature of the request and/or the complexity of the task you wish us to complete. We will, however, contact you within 48 hours of receiving your concierge request to give you a preliminary estimate of the time required to fully deal with your task. Our estimate will be based on our expert assessment of your request, but is not a guarantee. However, if we require more time to process your request, we will inform of this before proceeding with the additional work as well as complete a new invoice.

Need something not listed?

Contact us! Chances are we can do it! Email bpcleaningconcierge@gmail.com for more info.